Contact information

Contact Us

We’re Here to Help!

Got a question about your order, need help with a return, or just want to tell us how much you love your new stuff? Drop us a line! We are a small team of real people, and we genuinely care about your experience.

How to Reach Us

  • Email: support@lumiglowlabs.com

  • Response Time: We do our best to reply to all emails within 24 to 48 hours. Since we're human, we do take weekends off to recharge, so if you email us on a Friday night, we’ll get back to you first thing on Monday!

Important Note About Returns

Please do not send items back to the address on your shipping label! If you need to return an item, always email us first so we can give you the correct return instructions and make sure your refund gets processed quickly.

Company Details

(For our European customers, here is our boring but necessary legal info!)

  • Company Name: Agile House s.r.o.

  • Address: Jičínská 226/17, Prague 3, 130 00

  • Company ID / VAT Number: 06913903